Privacy Policy

This privacy policy sets out how Plumbers Mate Ltd uses and protects any information that you give Plumbers Mate Ltd when you use this website.

Plumbers Mate Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Plumbers Mate Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

Whilst on our site we may collect the following information:

  • Your name and payment details when placing orders
  • Contact information such as your email address and / or telephone number
  • Demographic information such as postcode and town when placing orders
  • Analytics data such as the pages you visit, the duration spent on each page as well as the town / city you are currently in  
What we do with the information we gather

We require this information to process orders understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Contact you if there is an issue / query with your order
  • To allow couriers to contact you if there is a issue / query delivering your order
  • Internal record keeping
  • Use analytic data to improve our website appearance, functionality, products and services
Your order details are held on record in case you have a query or problem with your in the future

We do not store credit card details nor do we share customer details with any 3rd parties


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All pages that require the input of sensitive information are encrypted.

No credit / debit card details entered on our website are ever stored. no nor do we share customer details with any 3rd parties. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent certain features on the website from functioning correctly.

Links to other websites

Our website contains links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Analytics and profile creation

We may use analytic information to monitor how you use our website such as the pages you view and the duration spent on each page. This information will only be used to help us improve our products, website functionality and overall service. Analytics information will never be used by us or third parties to send you advertising or promotions.

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

Controlling your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be remembered
  • You can disable cookies within your web browser settings
We will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think may be of use to you only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.