Terms and Conditions

Terms and conditions of sale:

Items are sold on this site for the price displayed on the day of sale. All items are subject to VAT at the current rate.

The site proprietor reserves the right to decline any order made on this site. The contract of sale will be effective upon dispatch of your item(s), until that point both parties may decide to withdraw from the sale. Where payment has been made the full amount will be refunded by the most convenient method to the proprietor at the soonest possible time.

We aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock. However payment is not taken until goods are in stock and your order processed.

We offer free delivery to the UK mainland. Prices for other areas are available on request. We reserve the right to refuse to deliver goods to certain areas. Delivery is usually between 2 and 5 working days to a UK Mainland address dependent on size and weight, but the Royal Mail can take longer. This is dependant on the postal service in your area.

Royal Mail wait for 15 working days before investigating non delivery. It would therefore be helpful if you could check your local Sorting Office before contacting us.

Items lost in transit will be refunded/replaced on completion of a successful loss claim.

Where an item has been sold but the proprietor is unable to ship within 14 days, a full refund for the item will be made, unless otherwise agreed with the buyer.

It is your duty to let us know if an order has not been received in reasonable time. Enquiries on goods not received after 30 days from the time of placing the order will not be considered.

You may cancel your order at any time prior to dispatch without charge. To cancel please contact us stating you name order ID and date of purchase. If your item has been dispatched you will be able to return the item providing it meets the conditions set out below.

Items may be returned to the proprietor for any reasonable reason* within 7 days of delivery. Return of the item is the sole responsibility of the buyer and the proprietor must be informed of the reason for return prior to returning your item.
* Items which have been damaged by fitting, misuse or deliberate action will not be subject to the 7 day return policy.

The Customer is responsible for the return of, and cost of returning correctly supplied goods. We reserve the right to charge a handling charge to cover our expenses on these goods.

All returns are subject to the goods being complete, unused and in a resaleable condition. This includes the goods packaging.

Faulty or defective items may be returned within 30 days for a replacement.

The buyer must ensure that information provided to this site is current and accurate. Any losses incurred due to inaccurate or erroneous information provided on this site will be sole responsibility of the buyer.

By ordering from this site the buyer confirms that there is no legal reason why they should not be allowed to purchase the item(s) ordered and the information provided is relating to the buyer and not a third party.

For clarification on any of the above please ring us on 01323-641001 or write to :-

The Managing Director
The Plumbers Mate Ltd
2 Firle Road
Eastbourne
East Sussex
BN22 8DP


« Back