In the case you require to return your order, please post it back to the returns address and include a covering letter noting the reason for return and provide either one of the following with it:

Online order number (you would receive an email confirmation with this number)
OR
Your name and address so we can find your original order
 
If no contact details or order number are included then we will wait for you to contact us and the refund will be therefore delayed

Please use the cheapest postage option when returning items


We will refund orders when we receive them providing that the item(s) are complete and in a re-sellable condition. 

Items that that have been damaged by fitting, misuse or deliberate action will not be refunded.

Orders returned after 30 days starting on the day of the purchase will not be refunded.

We will not refund the postage on items that have been correctly supplied as per the description of the website.

We will only refund the postage of the original order if in the rare case you have been sent the incorrect item(s) or they are faulty, otherwise we will send out a replacement(s).

If you have any problems with your order then please contact us on 01323 720368 or by email: sales@plumbers-mate.co.uk